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FAQ

Most Popular FAQ`s

What are store aspects reviews?

The same way products can be reviewed, so can the store. Your customers will be able to evaluate your store shipping, customer service, products quality and whether they would buy again or not. This reviews are objective, with rates from 1 to 5.

How to customize the design for my store?

Customizing the appearance in Fidence is easy and pleasurable. All you have to do is click on the appearance tab and then select the layouts and colors you like.

How should I style my review widgets?

The first step is to choose the layout templates that fit your personal style and your store’s design pattern. Then you should select colors that match your stores colors. Finally, play with the options available to get the most out of it.

Where do I define review suggestions?

Each product has its own review suggestions, divided by stars rating. To add and edit them all you have to do is go to the products tab, select the desired product and you will find the suggestions list.

What is the impact of reviews on my store?

Customer feedback the basis of new buyers trust on your store. Good reviews, combined with a great design ensures him that your product is great and that your store does a great job. 

How many reviews should I collect?

There is no limit for good feedback, but something around 100 reviews per product is a good goal for a start.

Why is elegant design so important?

The appearance of a digital store is like the front of a physical store: the first impression. Having great products and great service is not enough, its through your pages design that you will transmit your excellence.

How to encourage customers to leave reviews?

A basic rule is: the easier it is, the more people are propitious to do it. That’s why we offer a clear and clean design, combined with the option to suggest reviews to your customers. We do recommend you to establish some reviews suggestions for all of your products.