Fidence App Privacy Policy

Fidence provides widgets to collect and display customer reviews on the storefront, as well as an admin dashboard for merchants who use Shopify to power their stores to manage customer feedback. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account: 

The app is able to read and write products, read and write store metadata, read theme information and write customers.

We need access to your products in order to separate the reviews for each product and to display them in an organized way for merchants on the admin dashboard. Metadata access is used for saving and reading data such as styling preferences or quick review texts. Theme information is needed for installing the app widgets dynamically. Finally, we need access to write customers in order to create a new customer after it leaves a feedback at your store.

We do not collect any types of personal information from you and/or your customers other than the ones actively inputed by the user.

 

How Do We Use Your Personal Information?

We use the personal information we collect from each reviewer to show it on the storefront for other users, with the review author full consent. Nonetheless, we do not publicly show the reviewer’s email, only the merchant has access to it, in order to be able to contact him if necessary.

Sharing Your Personal Information

Finally, we do not share any personal information with third-parties.

Request to Retrieve, Update or Delete your data

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@fidenceapp.com